Problem With Your Download?
Before you get in touch please have a read of these most popular questions. If you don’t see your answer please get in touch using the email address below.
Q. I can’t open the patches
A. Make sure you have the latest version of Massive Installed – don’t worry it’s a free upgrade!
Q. The patches are in the wrong format (.ksd.nmsv)
A. Native Instruments changed up the file format in version 1.3 of Massive.
- If you have got .ksd files then you can convert them to .nmsv files but clicking on ‘file’ and then ‘batch convert from .ksd’
- If you have got .nmsv files and you can’t open them then upgrade your version of Massive
For more information about converting .ksd files click this link
Q. My download link has expired
A. Not a problem. Drop me an email to firstname.lastname@example.org and i can send you a new one.
Q. How do i load the sounds into Massive?
A. Read this tutorial
If you have any other queries please drop an email to email@example.com and i’ll endevour to get back to you within 24hrs.
Thanks again for your support, I hope you enjoy your purchase!